Refund Policy

We'll refund you if

• Your report couldn't be generated or delivered, and we can't fix it.
• The report is for the wrong location because of an error on our side (for example, the address was placed on the wrong property) and we can't correct it.
• The PDF is blank, damaged or missing sections it should include, and we can't send a corrected copy.
• You were charged more than once for the same report.

Usually not refundable

• Reports summarize USDA soil survey data for preliminary screening. Differences between the mapped soil and what a boring, percolation test or geotechnical investigation later finds are not grounds for a refund.
• A permitting agency, lender or client deciding not to accept the report.
• Changing your mind after the report has been delivered, since it's a digital product available immediately.

How to ask

• Email us within 14 days of your purchase with your order reference (it starts with SR-) and a short description of the problem.
• We'll usually try to fix the report first. If we can't, we'll refund the full price to your original payment method.
• Refunds normally reach your card within 5–10 business days, depending on your bank. Once a report is refunded, its download link stops working.

Before you dispute a charge

• Please contact us first. We answer every order question, and a refund through us is faster than a card dispute.

Contact

Refund requests and order questions: orders@soilreportpro.com.